A Customer who qualifies as a consumer has the right to withdraw from the contract concluded with Tenuta Tenaglia without giving any reason and without incurring costs other than those set out in this article, within fourteen (14) calendar days (the “Withdrawal Period”). The right of withdrawal is governed by Articles 52 et seq. of Italian Legislative Decree 206/2005 (Consumer Code), as amended by Legislative Decree 209/2025 implementing Directive (EU) 2023/2673.
The Withdrawal Period begins:
- in the case of an order for a single product, from the day on which the Customer, or a third party other than the carrier and designated by the Customer, acquires physical possession of the product;
- in the case of a multiple order with separate deliveries, from the day on which the Customer, or a third party other than the carrier and designated by the Customer, acquires physical possession of the last product;
- in the case of an order for the delivery of a product consisting of multiple lots or pieces, from the day on which the Customer, or a third party other than the carrier and designated by the Customer, acquires physical possession of the last lot or piece.
This right is reserved exclusively to natural persons (consumers) acting for purposes outside their professional activity.
How to exercise the right of withdrawal: digital function (art. 54-bis of the Consumer Code)
In accordance with art. 54-bis of the Consumer Code, we provide a digital withdrawal function, continuously accessible throughout the Withdrawal Period:
- if you have an account, log in to “My account”, open the “Orders” section and click on “Right of withdrawal” next to the relevant order;
- if you ordered as a guest (without registering), go to the “Request withdrawal“ page and enter your order number and the email address used for the purchase.
The procedure has two steps: first you complete the request (selecting the products you wish to withdraw from), then you confirm via the dedicated button. Your withdrawal declaration is only deemed submitted after confirmation. You will immediately receive an acknowledgement by email on a durable medium, stating the date and time of your request: please keep it as proof that you exercised your right of withdrawal.
Model withdrawal form
The digital function is the simplest and fastest way to withdraw. Any other explicit statement of your decision to withdraw also remains valid (for example, an email to info@latenaglia.com), although this is not mandatory. For this purpose you may use the model form below.
Model withdrawal form (pursuant to Annex I, Part B, of Legislative Decree 206/2005 — complete and return this form only if you wish to withdraw from the contract)
To: Soc. Agr. Tenuta La Tenaglia S.r.l., Strada Santuario di Crea 5, 15020 Serralunga di Crea (AL), Italy — email: info@latenaglia.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*): _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Date: _______________
Signature of consumer(s) (only if this form is notified on paper): _______________
(*) Delete as appropriate.
To meet the deadline, it is sufficient that your withdrawal communication is sent before the 14-day period expires. No prior acceptance is required on our part: withdrawal is your right and takes effect upon your communication.
Returning the product
After communicating your withdrawal, you must return the product without undue delay and in any event within 14 days of the date on which you communicated your decision to withdraw. The deadline is met if the product is sent back before the 14 days expire.
The return is made through a carrier of the Customer’s choice, at the Customer’s expense and under the Customer’s responsibility until the goods reach our warehouse: we recommend a tracked and insured service and packaging adequate to protect the product in transit.
The product must be shipped to: Soc. Agr. Tenuta La Tenaglia S.r.l., Strada Santuario di Crea 5, 15020 Serralunga di Crea (AL), Italy.
Diminished value of the goods
The Customer is entitled to inspect the product to establish its nature, characteristics and functioning, just as they would in a physical shop: simply handling or examining the product does not void the right of withdrawal.
However, the Customer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. In such cases we may deduct from the refund an amount corresponding to the actual diminished value, assessed on a case-by-case basis.
Refund
If you withdraw, we will refund all payments received, including standard delivery costs (excluding any supplementary costs arising from your choice of a delivery type more expensive than the standard option offered), without undue delay and in any event within 14 days of being informed of your withdrawal.
We may withhold the refund until we have received the product back, or until the Customer has supplied proof of having returned it, whichever is earlier.
The refund is made using the same payment method used by the Customer for the purchase, unless otherwise agreed between the parties and in any case at no additional cost to the Customer.
If the withdrawal has not been exercised in accordance with the applicable legislation (for example because it was communicated after the Withdrawal Period, or relates to excluded products), Tenuta Tenaglia will notify the Customer and reject the request. The product, if already received, will remain available for the Customer to collect, at the Customer’s expense and under the Customer’s responsibility.
Exclusions from the right of withdrawal
Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded, among others, where the sale concerns:
- products made to measure or clearly personalised (for example, bottles with a personalised label or engraving requested by the Customer);
- sealed goods which are not suitable for return for hygiene or health-protection reasons, if unsealed after delivery;
- goods liable to deteriorate or expire rapidly;
- the supply of alcoholic beverages whose price was agreed at the time the contract was concluded, whose delivery can only take place after thirty days, and whose actual value depends on market fluctuations beyond the trader’s control (e.g. “en primeur” sales).
For products excluded from the right of withdrawal, the exclusion is clearly indicated on the relevant product page, before the purchase is completed, and the digital withdrawal function is not available for those items.
This policy is provided pursuant to Articles 49, 52-59 and 54-bis of Italian Legislative Decree 206/2005 (Consumer Code). Last updated: 18/06/2026.
